TrustPortal transforms the customer experience while reducing operations costs by 40-50%
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About this project
TrustPortal reached out to Imaginary Cloud to develop both the web application and its API services. We built them through our Agile development process.
Result: We delivered a fully functional mobile and browser application and API that leverages the innovation and technology within TrustPortal's services and endpoint-encrypted systems.
our INVOLVEMENT
Development
Data Structure
Quality Assurance
technologies
Angular
Redux Toolkit
NGRX
NodeJS+Typescript
TYPEORM
C#
Blueprism
UIPATH
Automation Anywhere
AWS
Azure
Docker
TrustPortal, a pioneering Hyper-automation company based in the UK, is on a mission to redefine digital experiences for millions of employees and customers worldwide. With a focus on innovation and efficiency, TrustPortal leverages its highly advanced enterprise Hyper-automation platform to intelligently augment and orchestrate people, multi-vendor robots, digital tools, and AI in real-time.
Key Features of the platform include:
Intelligent augmentation - TrustPortal's platform intelligently augments human capabilities with a seamless integration of robots, digital tools, and AI.
Real-time orchestration - The platform orchestrates processes in real-time, ensuring a dynamic and adaptive approach to automation.
Scalability - Designed to operate at scale, TrustPortal's solution is well-suited for large enterprises with intricate operational requirements.
Security - TrustPortal prioritizes the highest security standards, safeguarding sensitive data and ensuring compliance with regulatory requirements.
Organisations adopting TrustPortal's Hyper-automation platform have reported significant improvements in operational efficiency, cost reduction, and overall digital experiences.
By leveraging this innovative solution, businesses can streamline their workflows, enhance customer interactions, and empower employees to focus on high-value tasks.
Imaginary Cloud created an application and API Services for TrustPortal that relies on good quality low latency code, to leverage the best ubiquitous platform available, servicing many RPA Vendors.
The purpose of TrustPortal is to provide a human-friendly interface and experience for the RPA world, allowing robots to communicate with humans efficiently and provide a critical link in any automated process.
Able to run anywhere due to containerization, Imaginary Cloud provided excellent architecture advice for the TrustPortal Platform that now services many thousands of users and robots worldwide.
NEW PROJECT IN MIND? LET'S TALKduring the project
We followed the Agile Development Process (ADP) in order to prioritize flexibility, collaboration, and customer feedback. This process involved breaking the project into smaller, manageable parts called iterations or sprints, during which the team worked collaboratively to design, build, test, and deliver a functional piece of the product. The Agile process encourages continuous adaptation, with regular stakeholder feedback driving the evolution of the product.
Three stages
Analysis
Execution
MVP Launch
two stages
Migration
Development
four stages
Research
Ideation
Execution
Technical Assessment
four stages
Requirements
Back-end integration
Website development
Advanced filtering and search
four stages
Research
Ideation
Execution
Technical Assessment
four stages
Backlog
Bootstrap
Wave 0
Wave N
four stages
Research
Ideation
Execution
Launch & Handover
two processes
MVP
ADP
Four stages
Scope meeting
Code review
Test review
Quality review
Assessment
Four stages
Backlog
Bootstrap
Wave 0
Wave N
during the project
We followed the Agile Development Process (ADP) in order to prioritize flexibility, collaboration, and customer feedback. This process involved breaking the project into smaller, manageable parts called iterations or sprints, during which the team worked collaboratively to design, build, test, and deliver a functional piece of the product. The Agile process encourages continuous adaptation, with regular stakeholder feedback driving the evolution of the product.
TECHNOLOGIES used
Web Application
Google's open-source design system for Angular.
NgRx Store provides reactive state management for Angular apps inspired by Redux.
API Service
TypeORM is an ORM running as a NodeJS package
Minibots
Containerization
Used for Infrastructure purposes.
Used for the RPA Processes.
Since TrustPortal was looking for high technical expertise to build their app, we followed the Managed Project working model, which included our product-oriented Project Manager, Frontend and Backend Developers.
Front-end Developers: Responsible for ensuring that the platform’s users can easily interact with it. They do this through the combination of design, technology, and programming the platform’s appearance, as well as taking care of debugging.
Back-end Developers: Responsible for the server-side of web applications. They work on the server, databases, and application logic, ensuring that the frontend (what users interact with) functions smoothly.
Quality Assurance Specialists: Ensured unparalleled software quality through both automated and manual testing techniques to detect and resolve issues early, guaranteeing that the final product is reliable and high-performing.
This project delivered an in-depth understanding of the customer persona and their interaction with the service.
A fully functional mobile and browser application and API that leverages the innovation and technology within TrustPortal’s services and endpoint encrypted systems.
Has allowed TrustPortal to become a ubiquitous platform for RPA and Hyper-automation, opening up many opportunities in the banking, telecommunications and insurance industries to name a few.
The adaptability IC built into the product allows for a high look and feel customization that our customers love, as it enables TrustPortal to feel like an application of their own.
The efficiency, performance and quality of code in the product has seen TrustPortal play a central part in one of the biggest IT Projects on the planet due to its secure, low latency design that IC had no trouble implementing.
An application built for many languages, making Trustportal's product sell internationally and attract some of the biggest names in the business.
